Difference between capacity management and capability management is well understood. Project managers are responsible for capacity planning and management. They are to set requirements on the number of resources required. Suppose if they estimate a design and verification task of 120 hours that is to be completed in 1 week, they will request for 3 resources considering average working duration of 40 hours a week.
The line manager has to take this resource number and fix names against requirements. If the resources are busy with multiple projects, the capability to complete 120 hours job for the above project will be hard to meet. Context switching from one project to another is not easy.
On the other hand, if the resources are experience and have done similar projects earlier too, they might be able to complete the task ahead of the planned time.
Line manager should have knowledge of the skill level, past experiences, availability and commitment level of the employees under his responsibility. It is with these factors that Line Managers drive Capability Management.
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